Ashland, MA, June 4, 2003 - HI-REZ Service has launched a brand-new program that streamlines the entire troubleshooting, parts ordering, and repair process of CRT and single lens projectors, plasma displays and DVD players.

Under the new program, installation companies can directly telephone HI-REZ technicians toll-free at (888) 388-2022 and receive priority troubleshooting and diagnostic support - without having to wait for a callback. For additional convenience, troubleshooting, replacement part ordering and in-house repair status information is accessible via the company’s new website: www.hirezservice.com

Dealers must register with HI-REZ to participate in the new program. Sign-up is accomplished either by telephone or via the Internet. Participating dealers automatically qualify for consistent discounts on replacement parts.

Expert Troubleshooting and Diagnosis
HI-REZ President Gary Guidi is confident that his technicians possess the highest level of calibration and repair expertise possible. The HI-REZ technicians have received Imaging Science Foundation (ISF) training and are also well versed in integrating video projection technologies with complex home automation systems such as AMX and Crestron.

Guidi said, “With our new program, we can troubleshoot and diagnose a problem taking place in the field and ship replacement parts anywhere in the country, often within 24 hours. Customers no longer have to do without their projection systems for several weeks or longer.”

HI-REZ maintains a vast inventory of projector and plasma replacement parts including lamps, power supplies, and circuit boards, all of which can be ordered directly from their website.

In-house Service
If the repair is beyond the capabilities of the installation company, servicing at HI-REZ’s Ashland, Massachusetts-based facility can often be achieved within one week. “HI-REZ expedites the repair as quickly as possible because we know customers don’t want to do without their entertainment system. And due to our technical ability to perform component level repairs, we can often save them time and money,” furthered Guidi.

Road Service
HI-REZ will also send one of their technicians anywhere in the Continental US to perform onsite set-up or repair of a front/rear projection or plasma system.

For additional information contact:
HI-REZ Service
Gary Guidi, President
20 Main Street
Ashland, MA 01721
toll-free ph: (888) 388-2022
ph: (508) 881-9959, fax: (508) 881-9958, http://www.hirezservice.com

Company Background
HI-REZ Service, located in Ashland Massachusetts, operates one of the world’s largest video projector service centers, repairing leading manufacturers’ CRT and single lens home theater and commercial projectors since 1992. All HI-REZ technicians are Imaging Science Foundation-certified (ISF), ensuring customers the highest level of calibration and repair expertise possible. HI-REZ Service is an authorized servicer for such manufacturers as Electrohome, Crystal View, Zenith, Runco, VDC, and Madrigal Imaging.

Media Relations contact:
Muto Communications
Phone: (631) 273-4875
Email: paul@mutocomm.com